March 19, 2020

Response and Update on COVID-19

Dear patients,  

At Symons Valley FirstCare, the health and well-being of our patients, are our top priority.

In light of recent developments regarding COVID-19(Coronavirus), we are reaching out today to share proactive steps we are taking to ensure a safe and positive environment at our clinic.
Although the risk to Albertans remains low we would like to remind you to please stay home and reschedule your appointment if you're experiencing any flu or cold-like symptoms. We also require that you reschedule your appointment if you have been out of the country in the last two weeks, or have had close contact with a person with a confirmed or probable case of COVID-19.
We also suggest that patients or caregivers of patients over the age of 60 consider rescheduling their appointment as this age group has seen the most serious implications of this virus. Our front desk would be happy to reschedule your appointment.  Going forward we are not able to book  routine appointments. 

If you feel sick or have a concern all the Physicians at Symons Valley FirstCare offering Telephone consultations at this time. Please call our office during office hours at 403 248-2273.

Keeping our clinic clean and sanitized has always been of utmost importance and has effectively prevented disease transmission for many years including during the H1N1 and SARS outbreaks. Please be assured that this continues to be our priority for the health and safety of our patients and staff. 

Reception: Countertops, door handles, telephones, pens, debit machines, and public washroom are regularly dissected. Magazines and books have been removed from the waiting room area. 

Treatment Areas: Our operatory, equipment, chairs, keyboards and countertops will continue to be cleaned and sanitized as mandated by the Alberta College of Physicians and Surgeons. 

Hand- Sanitizers: We have multiple hand-sanitizers available in waiting areas, all treatment rooms and reception.

Keeping Informed: WE will continue to carefully monitor the situations and act in accordance with the recommendations of Alberta Health Services. Please refer to the regularly updated Alberta Health Services website:


Thank you for your continued cooperation and consideration for the health of yourself, our other patients, our team, and our community as a whole.